Northern Comfort specialise in high-converting websites for challenger brands

By developing, testing and refining your website, we help fuel your growth so you can change your corner of the world.

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Exalt Life

100%

increase in conversions

exalt.co.uk

LoveStruck

200%

increase in conversions

love-struck.com

Vegums

35x

year-on-year growth

vegums.com

We build websites — we’ve been doing it for over 20 years.

Storytelling, code and design are second nature to us.

But that’s not what we really do.

Our job is to deliver results, not a website. We only want to work with clients who will get at least a 3X return on their investment with us. Which is why our speciality is optimisation — not as an add-on agency delivering reports from on high, and not just reading heat maps and eliminating superfluous clicks. We look for much, much more than a frictionless checkout. We call it optimisation for the head and heart.

Human beings buy with their heart. Nowhere is this more true than for Challenger Brands. Mission-driven and values-led, you want an agency that has the experience to understand the nuances of your market; who can use psychology, storytelling, clear UX and peerless design to build you a website that will really change your bottom line.

We don’t believe any agency who claims they can wholly predict human behaviour and produce a perfect website, first time. Neither should you. Optimisation is a process, which requires your agency to stick around after launch; to observe, bend and shift as they learn more about your consumers. That’s why we actively promise that it won’t be 100% right, first time. But we also promise that we’ll continue to work with you until it is.

No BS, no up-sell. We give you the same advice we’d give our family and friends because we don’t just want to build you a website; we want to help you build your business.

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Our approach

You need results, not a website.

By results we don’t mean vanity metrics, we mean cold, hard cash. Increasing the conversion rate of your website will bring you more; more customers, more money, more sales. More confidence in your products; the ability to expand your range or double down on production. More sales to show the big supermarkets, and better numbers to go to investors with.

We bring you measurable growth with clear ROI, so you can build your business.

We’re here to help you grow.

Optimisation for the head and heart.

We all know a streamlined checkout will improve your sales and clear ‘calls to action’ will convert better. But unlike other CRO agencies we go beyond the basics; our work is influenced by both psychology and data. Which is why we give equal weight to the human factors that affect optimisation — the emotional side, as well as the rational.

Customers decide to buy with their heart, not their head. With over 20 years’ experience, we know that elements of psychology, storytelling and design are just as likely to improve the optimisation of your website as a clear UX; sometimes even more so. Which is why we’ll advise you to think about A/B testing the packages you offer; or the style of your pages at different times of year; or think about the context in which purchases are made.

These changes and experiments — inspired and informed by the heart, as well as the head — are how we make real gains for our clients. Just look at our numbers.

It won’t be 100% right, first time.

If your agency says that they’ll get your website right first time or that their expertise is enough to build you a website that’s immediately the best it can be, they’re either arrogant or ignorant. Customers are not robots; we can never wholly predict their behaviour.

We stay with our clients after their site goes live so we can test it with real customers. With the courage and humility to recognise that what we build can be improved upon. We don’t put the website live and run away and you won’t need to chase us for advice. There will always be improvements that face and surmount the specific challenges your business faces. And we can’t wait to get stuck in.

Challenger Brands have the best stories.

A brand like yours needs to get a specific, mission-driven message across. You, more than the old guard, have a ‘Why’ and a ‘What’. Telling your story is just as important as building your website. Which is why we begin your project by getting our in-house ghost-writer and journalist to interview your founders; delving into their brain to understand not just the what, but the why, the who and the how. Where you are now; where you want to go; and why it matters.

And when we know that, we can tell your customers too.

We give you the same advice we’d give our family.

Seriously. We’ve lost count of the number of clients we’ve told to build their site themselves rather than work with us. If it’s not the right time for you to work with us, we’ll tell you. We’re never going to oversell or talk you into a software product because we get a cut, sell you an approach because we personally like it, or push you into a decision which gives you marginal gains at great expense.

We only want to work with clients who will get at least a 3X return on their investment with us, so we’ll give you our honest advice, at every stage, because that’s the only way you’ll get the results you need.

See how we can help you.